MIAC 2026

Getting Started & Access

• How do I log in to the platform?
• When can I access the platform?
• I forgot my password / How do I reset it?
• I was asked to change my password before entering. Why?
• Can I share my access link or log in on multiple devices?
• What do I need to access the platform (system requirements)?

Completing Your Profile

• How do I complete my profile (onboarding)?

Navigating the Platform

• How do I enter the venue and lobby?
• How do I get around the lobby?

Sessions & Schedule

• How do I view the conference schedule?
• How do I add sessions to "My Schedule"?
• How do I join a live session?
• Can I watch replays of sessions I missed?
• Can I switch between concurrent sessions / tracks?

Speakers

• How do I view speaker information?

Asking Questions & Interaction

• How do I ask questions during a session?

Streaming & Technical Help

• I'm on a corporate/bank network and can't access the platform. How do I fix it?
• Do I need to download any software to watch the stream?
• What internet speed do I need?
• The video won't play / I see a black screen. What can I do?
• I keep getting logged out. Why?

CPE Hours, Attendance & Certificates

• What is the minimum attendance requirement?
• Do I need to check in and check out? (Important!)
• How many CPE hours will I receive, and how are they awarded?
• When will I receive my certificate of attendance / CPE hours?
• How do I track my attendance and progress?
• My attendance tracker / timer isn't working correctly — what should I do?
• Can I attend the conference half physically and half virtually?

Event Survey / Evaluation

• How do I complete the post-course evaluation (survey)?

Registration, Cancellation & Fees

• Can visitors or non-delegates access the conference?
• Can I cancel my registration?
• Can I replace or transfer my registration to someone else?

Account & Profile Management

• How do I edit my profile details?
• How do I change my password?

Privacy & Legal

• Where can I find the Terms, Privacy (PDPA), and Disclaimer notices?

Contact & Support

• How do I get help during the event?